Although we don't pay for listing services or advertising, MYAH partners with Amazon to provide the most reliable shipping to our customers. Our system integrations give our customers the fastest order processing times in the industry.
Rates (per item)
If you're having technical issues with your product, please contact firstname.lastname@example.org for troubleshooting assistance. We'll be happy to help – so long as you're using one of our products, you have a relationship with us. Additionally, preventing an unnecessary return saves us both time, money, and stress.
When sending an email to support, try to be as detailed as possible with the problem. Send pictures if you have them. Feel free to take pictures with your cell phone and email them directly to support. Additionally, having a multi-meter handy will ensure that you're testing your product properly. What you thought was a defect might not be. If you're returning a defective item, it's your responsibility to determine it's defective before sending it. You might be not be eligible for a refund, and your item will have to be shipped back to you at your expense.
Sometimes returns are completely necessary, such as when an item was damaged in transit, or you decided that you didn't actually need the equipment after all. Read on to learn more about our shipping and return programs and policies.
For items that are received damaged, orders that were improperly filled, defective products, or extra products, MYAH will pay the full cost of returns and waive all fees.
For all other cases, you may return your product within 30 days of receiving it as long as it meets the following requirements:
Returns sent back that do not meet the above requirements may not be refunded.
Solar panel returns are subject to a 10% restocking fee. This fee partially covers the costs of electrical testing, component inspection, cleaning, repackaging, and restocking.