Warranties

Craftsmanship and Performance

The Craftsmanship Warranty

Our five year craftsmanship warranty is a limited warranty that covers acute product failures and mechanical defects that arise out of normal usage. It protects your investment from defects in the manufacturing process.

Examples of acute product failures and mechanical defects covered by the Craftsmanship Warranty (non-exhaustive):

  • the solar panel does not work out of the box;
  • the solar panel suddenly stops working after working properly, and you've confirmed with a multimeter that the solar panel is the culprit;
  • the solar panel's frame is missing a mounting hole;
  • the solar panel's mounting holes are misplaced.

Here are some examples of situations not covered by the warranty (non-exhaustive):

  • the solar panel suddenly stops working after five years (it would be covered by the performance warranty at this point);
  • the solar panel comes loose from the mounting hardware and is damaged;
  • the solar panel arrives with a cosmetic scratch;
  • the solar panel has an extra mounting hole that does not significantly affect the structural integrity of the panel.

The Performance Warranty

Our Performance warranty guarantees that your solar panels will be highly product for two and a half decades. If, with a multimeter and the proper testing conditions, you determine that the solar panels are producing less power than we guarantee, you are entitled to a proportional warranty based on the life left in the solar panel.

Our Performance Warranty guarantees the following performance:

  • 95% Max. Power at  5 years
  • 90% Max. Power at 12 years
  • 85% Max. Power at 18 years
  • 80% Max. Power at 25 years

What the warranties do not cover

Generally, both types of claims do not cover damage from (non-exhaustive):

  • misuse and/or abuse, neglect or accident;
  • exceeding the unit’s design limits;
  • improper installation, including, but not limited to, improper environmental protection and improper hook-up;
  • acts of nature, including lightning, floods, earthquakes, fire, and high winds;
  • damage in handling, including damage encountered during shipment.

Void Warranties

A warranty shall be considered void if the warranted product is in any way opened or altered. The warranty will be void if any eyelet, rivets, or other fasteners used to seal the unit are removed or altered, or if the unit’s serial number is in any way removed, altered, replaced, defaced, or rendered illegible.

Who makes warranty claims?

Short answer: every type of customer does, but some are more likely than others. Our warranties are most typically used by people who install large amounts our equipment in controlled environments, such as a twenty panel array in their off-grid accessory dwelling unit. Often times off grid installations are financially a better deal than paying for a grid hookup, and warranty acts as free insurance to guarantee the performance of the installation and protect the building owner's capital expenditure.

The following is the MYAH Limited Warranty which contains the terms for both the Craftsmanship Warranty and the Performance Warranty.

 

THE MYAH LIMITED WARRANTY

1. THE LIMITED WARRANTY

The products sold by MYAH (the “Warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of purchase by the user (the “Purchaser”). This limited warranty covers substantial defects in material or workmanship and performance.

If any MYAH PV Module(s) fails to follow this Limited Warranty and any and all power loss is determined by the Warrantor’s technical support team then the Warrantor will either repair or replace the defective PV module(s) with a new or refurbished PV module(s). All replacements will be compatible with the original PV module(s) with an equal or even greater power rating (in some cases). If for any reason MYAH is unable to repair or replace the defective PV module(s) then a refund can occur

2. CONDITIONS FOR CLAIMS

The Craftsmanship Warranty

If the Purchaser experiences any defects in materials and workmanship under normal application, such as defects and/or failures due to manufacturing or due to materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will offer steps and procedures to test the PV module(s), repair the PV module(s) or require the Purchaser to ship the PV module(s) to the technical support team if needed. Based on the outcome, the warranty service will then be in effect.

The Performance Warranty

If the Purchaser experiences any difficulty with performance of their PV module(s), it is their responsibility to contact the Warrantor’s technical support team. If the PV module(s) is under performance warranty, the technicians will offer steps and procedures to test a product, repair a product or require the Purchaser to ship the product to the technical support team if needed. The power output volumes with be determined by MYAH standard measurement conditions. Based on the outcome, the warranty service will then be in effect. This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If original order was shipped within the US, the Purchaser will be responsible for additional shipping costs out of the US. The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers and affiliates for breach of the warranty is, either to replace the PV module(s) or component parts of the PV module(s) and in some cases refund the PV module(s) cost. This warranty does not cover labor. PV modules or components that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced PV module(s) will abide to the original warranty period issued when first purchased. No employee, agent, dealer or any other person is authorized to give any warranties on behalf of the Warrantor, not expressly set forth in this limited warranty.

3. LIMITATIONS AND EXCLUSIONS

The warranty does not cover failures result from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the problem with the PV module(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the PV module(s).

The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of PV modules without the previous written request for this. Within five (5) business days of the date of notification, the Warrantor will provide the Purchaser with a Return Merchandise Authorization number ("RMA number") and the location to which the Purchaser must return the defective PV module(s). Any PV module(s) returned for valid warranty service shall be shipped at the expense and risk of the Warrantor. The Purchaser must return the PV module(s) (or, if authorized by the Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The Warrantor will be under no obligation to accept any returned PV module(s) that does not have a valid RMA number. All parts that the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor ships the repaired PV module(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts within thirty (30) days of receipt of the defective PV module(s) to repair or replace such PV module. If a warranty claim is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-current rates for services performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced PV module(s) to the Purchaser at the Warrantor’s cost.

MYAH MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOMER OR USAGE OF TRADE.

4. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL MYAH OR ITS AFFILIATES OR SUPPLIERS BE LIABLE OR RESPONSIBLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF MYAH OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

5. LOCAL LAW

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Neither MYAH nor its affiliates or suppliers will be held liable or responsible for any damage or loss to any items or products connected to, powered by or otherwise attached to the Product. The total cumulative liability to the Purchaser, from all causes of action and all theories of liability, will be limited to and will not exceed the purchase price of the Product paid by the Purchaser. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.